The founder
I have been accountable for the results. Not just the reports.
3× territory production
Took over an underperforming healthcare sales territory and tripled its production; ranked number one nationally for multiple quarters and earned multiple performance awards.
#1 nationally in full-arch implant sales
Personally achieved the top national ranking in full-arch implant sales, bringing firsthand knowledge of patient confidence, treatment acceptance, financing, and commercial execution.
Regional field training
Promoted after national sales success to develop and train sales teams, turning individual capability into teachable practices.
Turnover reduced from over 50% to 25%
Helped reduce employee turnover within one year by addressing organizational and operational conditions rather than assuming recruiting alone was the answer.
Workflow redesign from the clinical floor
Early in my career, redesigned processes so work previously requiring three people could be performed by one, not by demanding more effort, but by changing the way work was organized.
My work spans revenue cycle, collections, reimbursement, financial controls, staffing, technology implementation, training, and the organizational decisions that connect them.
What practice leaders have said
Tracy has an incredible ability to see what others miss. She’s worth her weight in gold! I’ve been through consultant after consultant, and no one has ever made such an impact on collections and operations in my practice. She helped me recognize that some of the decisions I was making as a practice owner were actually contributing to the problems we were experiencing.
Dr. Greg Pritchett
Dental Practice Owner
She has an uncanny ability to problem solve.
Bonnie Jewell
Medical Practice Manager
Finds quick solutions to your most difficult areas in the office that need attention.
Erika Lopez
Lead Dental Assistant
Testimonials describe earlier professional work, not AOX Ops investor engagements.
I have always been the person who notices.
I notice patterns in organizations: how people respond to incentives, what they stop saying in meetings, where departments become disconnected, and how decisions made at the top create consequences somewhere else.
Sometimes I see the warning signs before the numbers catch up.
I have spent years independently studying organizational behavior while working inside the organizations experiencing it. I am not presenting myself as an organizational psychologist. My perspective comes from applied experience, sustained curiosity, and a method for testing what the evidence actually supports.
I have sat in almost every chair in a dental practice except the dentist’s and hygienist’s. I know how it feels to do the work, manage it, sell into it, improve it, and answer for the results.
Sometimes the behavior leadership is trying to correct is a response to the environment leadership created.
That is why I created AOX Ops: to bring this perspective directly to the people responsible for investment decisions.
I do not sugarcoat things.
If the evidence supports management’s explanation, I will tell you. If a technology investment is not delivering, I will tell you that too. And if the problem traces back to decisions made at the executive table, I will not call it a frontline performance issue because that is the easier conversation.
My loyalty is to the evidence. Not the explanation.
Sometimes the most expensive problems are not the ones nobody can see. They are the ones everyone has learned to live with.
Tracy Waltmon, Founder, AOX Ops
Tracy Waltmon on LinkedIn